Rules for KAN-PIC Buyers

Policy overview

We want all KAN-PIC members to be able to buy and sell on KAN-PIC with confidence. We want our sellers to bring great service and value to our AuctionHouse & MarketPlace, and we strive to protect sellers from unfair and unsafe buyer activity.

This policy outlines our expectations for buyer behavior. When buyers don't meet these standards, we encourage sellers to report the concern.

Violations of this policy may result in a range of actions, including Feedback removal, cancellation of return requests,limits on overall buying activity, and account suspension.

Buying behaviors we don't allow

Not paying for items
If you've placed a winning bid or clicked Buy it Now in a listing, you've committed to purchasing that item.
If you don't pay for an item, even if you've changed your mind, you're violating the buyer policy, which may result in account restriction or suspension..
Making unreasonable demands
When you bid on or buy an item, you accept the seller's terms as set out in the listing, provided the listing complies with listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and item returns. We know that exceptional circumstances can arise, and we allow you to make reasonable and limited requests. However, we don't require sellers to fulfill requests that are outside of their terms.
We don't allow unreasonable or excessive demands. We also consider using the threat of negative Feedback, low detailed seller ratings, or seller defamation as a way to make demands of the seller to be extortion and we don't allow it.

Allowed

Allowed

  • Asking to use one of the alternative shipping options specified in the listing

  • Asking to use a more expensive shipping option to get the item more quickly, and offering to pay the extra shipping cost

  • Asking the seller if it's acceptable if your payment is briefly delayed due to exceptional circumstances

  • Asking to return an item according to the seller's return policy

  • Asking whether a seller will combine shipping for multiple purchases

Not allowed

Not allowed

  • Demanding a change to the shipping method or delivery location, other than those specified in the listing

  • Demanding a change to the payment method or timing, other than those specified in the listing

  • Demanding a partial refund or discount under threat of negative Feedback, low detailed seller ratings, or other types of seller defamation.

  • Demanding additional items or services that are outside of what is contained in the listing

  • Asking the seller to complete the transaction off KAN-PIC

Leaving inappropriate Feedback
Feedback is an essential tool for letting other members know about your experiences with a seller, and we encourage you to be honest. However, we don't allow misuse of Feedback.

Allowed 

Allowed

  • Leaving negative or neutral Feedback with an appropriate comment reflecting your experience

  • Leaving low detailed seller ratings if the seller's performance doesn't live up to your expectations

Not allowed

Not allowed

  • Leaving inappropriate Feedback comments, such as comments containing obscene language.

  • Leaving negative or neutral Feedback or low detailed seller ratings because a seller didn't provide additional goods and services not mentioned in the original listing. We consider threatening to do this to be Feedback extortion. 

  • Consistently leaving low detailed seller ratings or negative Feedback for sellers who sell the same or similar items as you. We consider this to be Feedback manipulation.  

Misusing returns
We encourage all sellers to specify a clear return policy in their listings. Always check the return policy specified in a listing before committing to pay for an item.
If you want to return an item, review the seller's return policy before initiating a return. Sellers may specify requirements for returns such as time limits, restocking fees, and who pays for return shipping.

Allowed

Allowed

  • Returning a faulty item or an item that wasn't as described in the listing

  • Returning an item within the terms of the seller's return policy

Not allowed

Not allowed

  • Returning a different item (for example, a used or older model of the same product or an empty box)

  • Not returning the item in the condition that it was sent to you (for example, returning a TV without the remote control)

  • Returning an item that has been damaged after being delivered

  • Claiming an item isn't as described in the listing in order to circumvent a seller's return policy

  • Not following the terms of the seller's return policy

  • A pattern of purchasing items and receiving excessive refunds

Additional information

Acceptable buying practices include adherence to the following policies.

  • Communications: Your communications with sellers—via email, KAN-PIC messages or Community discussion boards—should be courteous and professional.

  • Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.  .

  • Bid retractions: We may take action against a buyer if we see a pattern of excessive or invalid bid retractions. 

  • Unwelcome and malicious buying: We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be unwelcome and malicious buying. 

  • Fraudulent payments: You must pay for KAN-PIC items using one of the seller's accepted payment methods. We encourage sellers to make sure that payment has cleared before sending an item, and to report attempted fraud to us and to the police.

  • Contact information: All KAN-PIC members must keep their account details up to date. We take action when we know that a member has false or missing contact information, or if we can't contact a member because they have an invalid or dead email address.  

How sellers can report policy violations

To report a buyer who may be violating our policies:
  1. Review the relevant section of this policy (and its related policies) to make sure the buyer is really breaking the rules.

  2. Once confirmed, report the buyer to us at: kanpic@kaws.org with subject heading "Policy Violation Report."

When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If we aren't sure about something or cannot prove it with certainty, we may not take any action. Also, because we respect our members' privacy,we cannot discuss the results of any investigations.

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